Customer Service

We offer personal, friendly, professional service and complimentary project support – backed by over 20 years of experience in DC lighting and alternative energy solutions and our mission to be the leader at providing DC lighting products for industrial and commercial applications.

Return Policies

If not satisfied with your products, you may request to return the merchandise for a refund within 30 days of invoice date.  A request for return may be submitted via Return Authorization (RA) by contacting your Account Manager or the Customer Service Department at (602) 777-0028.

• All returns must be pre-approved by Marshall DC Lighting and accompanied by a copy of the RA form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer and are subject to a 40% restocking fee on all returns. Shipping costs are not refundable. Special Order items are not eligible for return.

Customer refunds are typically processed within five to seven business days.  According to U.S. law, refund credits can be issued only to the card used during the original purchase.